Terms & Conditions

"Service" — any watch repair, assessment, restoration, strap fitting, or related work carried out by Escapement.

"Client" / "You" — any individual or organisation that submits a watch for service or uses the Escapement website.

"We / Us / Our" — Escapement, operating at the address noted above.

"Item" — any watch, timepiece, strap, component, or accessory deposited with us for service.

"Estimate" — a written outline of suggested work and associated costs prepared after diagnostic inspection.

"Agreement" — the contract formed when a client accepts our written estimate and authorises work to proceed.

"Website" — the pages and content accessible at escapementux.world.

By depositing a watch with us, submitting an enquiry, or using our website, you acknowledge that you have read and agree to these Terms. If you are acting on behalf of a third party, you confirm that you have the authority to do so and that the third party is also bound by these Terms.

Clients must be at least 18 years of age, or accompanied by a parent or legal guardian who accepts these Terms on their behalf.

We reserve the right to decline any service enquiry at our discretion, without obligation to provide a reason.

Escapement offers watch repair and restoration services including, but not limited to: diagnostic inspection and written estimates, strap and spring bar replacement, full movement servicing, and vintage sympathetic restoration. Current service descriptions and indicative pricing are published on our website and may be updated without prior notice.

All services are carried out at our Bangkok workshop during published operating hours. We do not operate a postal or courier intake service unless expressly agreed in writing.

No work proceeds on an item until the client has reviewed and accepted a written estimate. Verbal authorisations are not accepted as binding.

You are responsible for:

• Providing accurate information about the item, including known damage, prior repairs, and any modifications.
• Confirming that you are the rightful owner of the item, or that you have written authority from the owner to commission work.
• Collecting a completed item within 30 days of notification. Items uncollected beyond 90 days may, after written notice, be treated as abandoned.
• Using the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

You agree not to submit false information, misrepresent the condition or provenance of an item, or request services that would involve handling stolen or otherwise unlawfully obtained property.

All content on the Escapement website — including written text, photographs, diagrams, and layout — is the property of Escapement or its content suppliers and is protected under applicable Thai intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and view website content for personal, non-commercial purposes only. Reproduction, redistribution, or commercial use of any content without our prior written consent is not permitted.

Work records, service photographs, and condition reports prepared during a service remain the property of Escapement. A copy is shared with the client as part of the service documentation.

All prices are quoted and invoiced in Thai Baht (฿). Indicative prices on the website are starting figures; the confirmed cost is the amount stated in the written estimate accepted by the client.

Payment is due in full upon collection of the item unless an alternative arrangement has been agreed in writing. We accept cash and major bank transfer. Card acceptance is subject to confirmation at the time of booking.

If the scope of work changes materially during a service — for instance, when additional damage is discovered — we will issue a revised estimate before proceeding. No additional charges are incurred without your written acceptance.

The diagnostic assessment fee (฿3,900) is charged at the time the estimate is issued. If you choose to proceed with a subsequent full service, this fee is offset against the total invoice. If you decline further work, the assessment fee remains payable to cover the time and materials used in the inspection.

Completed items will not be released until the invoice is settled in full.

Completion timelines given at the time of booking are estimates only and may be affected by parts availability, scope changes, or workshop capacity. We will communicate any significant delay promptly.

Website content is provided for general information only. While we take care to keep it current, we make no representation that it is complete, accurate, or up to date at any particular time.

We do not give appraisals, valuations, or authentication opinions as part of our repair services. Any observations about a piece shared verbally or in writing are informational only and should not be relied upon for insurance, sale, or legal purposes.

The outcome of any repair or restoration depends on the condition of the item at intake and the availability of suitable parts. We aim to achieve the best possible result for each piece but cannot commit to a specific functional or cosmetic outcome in advance.

To the fullest extent permitted by Thai law, our total liability to you in connection with any service or use of the website shall not exceed the amount paid by you for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses including loss of use, sentimental value, or secondary financial loss, except where such liability cannot lawfully be excluded.

We are not liable for delays or failures caused by circumstances outside our reasonable control, including supply chain disruption, force majeure events, or acts of third parties.

Items deposited with us are held in secure conditions. In the unlikely event of loss or damage caused by our negligence, liability is limited to the fair market repair value of the item at the time of deposit, as mutually agreed or independently assessed.

Either party may withdraw from a service agreement before work commences, provided written notice is given. If work has begun, you are responsible for the cost of labour and materials used up to the point of cancellation.

We may decline to continue a service if we discover that an item appears to be stolen, counterfeit, or subject to a legal dispute. In such cases the item will be held pending resolution or handed to the relevant authorities.

Provisions of these Terms that by their nature survive termination — including payment obligations, intellectual property, limitation of liability, and dispute resolution — continue to apply after any service or agreement concludes.

These Terms are governed by the laws of the Kingdom of Thailand. Any dispute arising in connection with a service or the use of this website shall be subject to the jurisdiction of the courts of Bangkok, Thailand.

We encourage all concerns to be raised directly with us in the first instance. Most issues can be resolved informally and promptly. Please contact us at [email protected] or visit the workshop during opening hours.

Where informal resolution is not reached within 30 days, either party may refer the matter to mediation before any formal proceedings are initiated.

Clients retain rights available to them under the Thailand Consumer Protection Act B.E. 2522 and the Civil and Commercial Code, which these Terms do not seek to restrict.

Entire Agreement. These Terms, together with any written estimate accepted by the client, constitute the complete agreement between the parties for the relevant service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may transfer our obligations to a successor business without restriction.

Notices. Formal notices should be sent in writing to [email protected] or to our physical address.

We may update these Terms from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. Material changes will be noted at the top of this document.

Continued use of the website or submission of an item for service after changes are published constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, please contact us before proceeding.

Escapement

27 Ratchadamri Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand

Email: [email protected]

Phone: +66 2 286 5917

Mon–Fri 10:00–18:00  |  Sat 10:00–15:00  |  Sun closed