Privacy Policy

1. What Data We Collect

We collect personal data only when it is necessary for delivering our services or responding to enquiries. The types of data we may collect include:

• Name and contact details (email address, phone number)
• Correspondence and enquiry content submitted via forms or email
• Watch descriptions and condition notes provided for assessment or repair
• Technical data collected automatically when you browse our website (IP address, browser type, pages visited — collected via analytics cookies where consented)

Legal basis: We process data on the basis of your consent (for marketing or analytics), contractual necessity (to provide services you have requested), and legitimate interest (to manage our workshop operations and respond to enquiries).

Retention: Client service records are held for up to 3 years from the date of service. Enquiry data not resulting in a service is deleted within 12 months. Analytics data is retained in aggregate form.

2. How We Use Your Data

Personal data is used for the following purposes:

• Responding to service enquiries and scheduling appointments
• Preparing and delivering written assessments and estimates
• Keeping workshop records for completed services
• Improving our website and services (with consent, via analytics)
• Complying with applicable Thai law

We do not sell personal data to third parties. We do not send unsolicited marketing communications. Any marketing emails require your explicit prior consent, and you may withdraw that consent at any time.

3. Data Sharing

We share data only in the following circumstances:

• Analytics providers: We may use Google Analytics or equivalent services (with your consent) to understand website usage. These providers process data in accordance with their own privacy policies.
• Legal requirements: Where required by Thai law, court order, or regulatory authority, we may disclose data.
• Parts suppliers: In rare cases, where sourcing parts for a restoration requires sharing watch identification details with a supplier, this is done only with the owner's awareness.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful access, loss, or disclosure. These include:

• Secure, access-controlled systems for storing client records
• HTTPS encryption for website traffic
• Limiting access to personal data to those who need it for service delivery

In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law.

5. Cookies

Our website uses cookies to support basic functionality and (with your consent) to collect analytics data. We use essential cookies that the site requires to function, and optional analytics and preference cookies that are only set if you accept them. Full details are in our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data, subject to our legal obligations
• Portability: Request your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us so we can delete it.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact

For data-related enquiries, contact us at: